Shipping

We ship orders within 1–2 business days after payment confirmation. UrbanTrooper partners with reliable couriers to ensure your sandals arrive safely and on time.

• Domestic (Thailand): Delivery takes 1–3 business days
• International: Delivery takes 5–10 business days depending on location

Once your order is shipped, you will receive a tracking number via email.

Returns

Your satisfaction is our priority. If you're not completely happy with your purchase, we accept returns within 14 days of receipt. The product must be unworn, in original packaging, and in resellable condition.

• Return shipping cost: Covered by customer (unless the product is defective)
• Exchange option: Available for size or model
• Refunds: Issued within 7 days after the returned item is inspected

To start a return, please contact us at hello@urbantrooper.com